To us, the moment you receive your Smartplanes system is just the beginning of our relationship. We are proud to include pilot training in our offer, as well as service for your first year of flying. That includes support over the phone or via e-mail as well as repairs. Forget having to order spare parts that can be tricky to attach to your drone; during the first year, we’ll take care of all maintenance. Should you need to send your drone to us for repairs, you’ll have it back in about a week.

After the first year, we offer the option to renew the service agreement for another year. We hope that your purchase will lead to a long-lasting relationship where we can help you work more efficiently.

NEW as of April 2, 2015, is our renewed Services Agreement offering.

While we at SmartPlanes recognize that accidents happen and the end user might experience a set of events leading to a, for the UAV/UAS disastrous outcome, be it anything from accidentally slamming the car trunk or stepping on the equipment to rapid change in weather conditions, we are also very confident in the build and quality of our UAV/UAS.

In recognition of this and knowing how important the UAV/UAS is to our customers’ daily business we have decided to offer unlimited maintenance and support for those deciding to sign a new or renew their existing service agreement. This is a significant change from the earlier 8 hours of free maintenance and support included in the earlier service agreement.

The new service agreement is only valid if signed directly with SmartPlanes. Resellers may have different agreements.
Customers with the old service agreement will be offered an opportunity to upgrade their existing version at a favorable fee.

For support on Pix4D software, please visit Pix4D’s online manual: https://support.pix4d.com/hc/en-us/articles/202557969

For support on Agisoft Photoscan software, please visit Agisoft’s online manual: http://www.agisoft.com/downloads/user-manuals/

Ortophotography

An orthophoto, orthophotograph or orthoimage is an aerial photograph geometrically corrected (“orthorectified”) such that the scale is uniform: the photo has the same lack of distortion as a map. Unlike an uncorrected aerial photograph, an orthophotograph can be used to measure true distances, because it is an accurate representation of the Earth’s surface, having been adjusted for topographic relief, lens distortion, and camera tilt.Orthophotographs are commonly used in the creation of a Geographic Information System (GIS). Software can display the orthophoto and allow an operator to digitize or place linework, text annotations or geographic symbols (such as hospitals, schools, and fire stations). Some software can process the orthophoto and produce the linework automatically.

DTM

A digital terrain model (DTM) is a digital model or 3D representation of a terrain’s surface — commonly for a planet (including Earth), moon, or asteroid — created from terrain elevation data.

We are offering professional services in a number of fields connected to UAS assisted surveying. The services are performed through assistance by select strategic partners utilizing SmartPlanes UAVs.

With our strong presence and domain competence in aerial surveying we can be your preferred supplier of professional services. A subset of available services are described below. Feel free to contact us with further questions and to learn what other surveying services we can provide.

Photomapping

Photomapping involves the process of drawing a map from a photographic base. In all likelihood, computer map making, including analogue processing, will have replaced manual map making for well over 90 per cent of all maps.

Photogrammetry

Photogrammetry is the science of making measurements from photographs, especially for recovering the exact positions of surface points. Photogrammetry feeds the measurements from remote sensing and the results of imagery analysis into computational models in an attempt to successively estimate, with increasing accuracy, the actual, 3-D relative measurements within the researched field.

3D computer graphics

In 3D computer graphics, 3D modeling is the process of developing a mathematical representation of any three-dimensional surface of an object via specialized software. The product is called a 3D model. It can be displayed as a two-dimensional image through a process called 3D rendering or used in a computer simulation of physical phenomena.

Heightmap

In computer graphics, a heightmap or heightfield is a raster image used to store values, such as surface elevation data, for display in 3D computer graphics. A heightmap can be used in bump mapping to calculate where this 3D data would create shadow in a material, in displacement mapping to displace the actual geometric position of points over the textured surface, or for terrain where the heightmap is converted into a 3D mesh.